At bnrd.es, our priority is a seamless and satisfying shopping experience. Below, you'll find our complete shipping and returns policy, designed to be clear and straightforward.
Shipping Policy
1. Order Processing and Tracking As a general rule, all orders are processed and shipped on the next business day after the purchase is made. Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.
2. Shipping Carriers We partner with trusted carriers to ensure a safe and timely delivery:
- Domestic Shipments (Spain): Correos or DHL.
- International Shipments: DHL or UPS.
3. Shipping Costs and Conditions
-Iberian Peninsula (Spain & Portugal):
Free shipping on all orders of €80 or more.
For orders under €80, the shipping cost will be calculated and displayed on the checkout page.
-Balearic Islands, Canary Islands, Ceuta & Melilla:
Shipments to these destinations have specific rates and conditions that will be calculated at checkout. Please note that these shipments may be subject to customs procedures (DUA), and any related costs must be covered by the customer.
-International Shipments: We ship worldwide.
The final shipping cost will be specified on the checkout page based on the destination, size of the package....
Notice for Non-EU Countries: Shipments to countries outside the European Union may be subject to customs fees, import taxes, or other local charges. These additional costs are not the responsibility of bnrd.es and must be covered by the customer.
Return Policy
1. Return Window and Conditions You have 15 calendar days from the date you received your order to request a return. To be accepted, the product must meet the following conditions:-
-It must be in its original, unused condition, with no signs of wear.-
-It must include its original packaging intact, with all tags attached.
2. How to Make a Return
-Step 1 - Notify Us: Before sending the product back, please contact us at info@bnrd.es with your order number and the item you wish to return so we can register your request.
-Step 2 - Ship the Item: Send the item to the following address: bnrd.es Rúa Galera 27 15003 A Coruña, Spain
-Step 3 - Refund: Once we receive and inspect the product, we will process the refund via the original payment method. The refund will be issued within 5 to 10 business days.
3. Exchanges
We do not currently offer direct exchanges. If you would like a different size or item, please initiate a return for the original product and place a new order on our website.
4. Return Shipping Costs
-Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service.
>-Exception: If the return is due to an error on our part (e.g., incorrect or defective item), bnrd.es will cover all return shipping costs and, if applicable, the cost of shipping the correct replacement item.
If you have any other questions, our customer service team is happy to help!
Thanks!!